Refund Policy

Thank you for shopping at Susenji Singapore. We value your satisfaction and want to ensure a seamless experience with our products. Please review our Refund Policy below:

1. Cancellation and Refunds

1.1. Cancellation:

• Customers may request a cancellation and refund for their order at any time before order fulfillment.
• Once an order has been fulfilled and picked up by the courier, it is no longer eligible for cancellation.

1.2. Refunds:

• Orders that have been fulfilled and are in transit cannot be refunded.
• If the product has been received by the customer and is damaged before use, customers must notify us upon receipt of the parcel and provide a photo as proof of the defect.
• We will review the claim and, if verified, a replacement product will be shipped from our Headquarters.

2. Returns and Exchanges

2.1. Damaged or Defective Products:

• If you receive a damaged product, please contact our customer support team immediately upon receipt and provide a photo as proof of the defect.
• We will assess the claim and, if verified, arrange for a replacement product to be shipped to you.
  
  

3. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at susenji.sgofficial@gmail.com. We are here to assist you and ensure your satisfaction.